Terms & Policies

Please be sure to read and understand our policies prior to making your reservations.

Rates are quoted for up to two (2) adults

Additional person(s), when permitted, are subject to an additional charge $10/day (please note that some rooms cannot accommodate extra occupants – we never exceed the allowed limit of 2 persons per bed). Please contact us for more information.
Rates are subject to change without notice
All quoted rates are subject to additional NY State sales tax (7%) and Warren County bed tax(4%).
A single night reservation requires a deposit of the full amount including tax.
Reservations of two nights or more require a deposit of 50% of the stay total 
Certain accommodations in July and August, holiday weekends and special events may be subject to minimum length of stay requirements.

Cancellations and Refunds

Cancellation of reservations that are 3 nights or less require a minimum notice of 21 days prior to the arrival date. If the cancellation is made before the 21 days, you will be charged a cancellation fee of 20% of the deposit. Cancellations made within the 21 days of your arrival date will result in a forfeiture of the deposit.

Cancellation of reservations that are 4 nights or more require a minimum notice of 28 days prior to the arrival date. If the cancellation is made before the 28 days, you will be charged a cancellation fee of 20% of the deposit. Cancellations made within the 28 days of your arrival date will result in a forfeiture of the deposit.

Cancellation of group reservations (of 3 or more rooms / 3 units using the same credit card) will require a minimum notice of 28 days prior to your arrival date for refund of 50% of your deposit. Cancellation within the 28 day period prior to your arrival date will result in total loss of your deposit.

Reservations for Adirondack Nationals Car Show are not changeable – no refunds will be issued in the event of cancellation.

Early Departures

No refunds will be given for early departures and /or unused portions of your stay. There are no exceptions to this policy.

If the guest does not show up for a confirmed reservation, or chooses to leave before the scheduled departure date, the guest is financially responsible for the length of the entire original reservation. O’Sullivan’s reserves the right to release the room for general sale if a no-call or no-show situation occurs.

Refunds are not issued for weather related cancellations. (neither you – the guest – nor O’Sullivan’s has the ability to predict inclement weather conditions)

Changes to Reservations

As a courtesy, we may attempt to schedule changes depending on availability, but we will not guarantee (under any circumstances) our ability to accommodate your specific request (we will not be responsible if your change request cannot be accommodated). This may be done at the discression of management and is subject to rate changes and the potential of an additional fee. 

The guest is responsible for the original reservation in the event that changes cannot be accommodated.

Reservations are non-transferable

Only the person that made the reservation will be allowed to check-in and must provide a valid picture ID.
You must be at least 25 years of age to make a reservation.
Please contact the front desk for more information

Late Arrivals

We will guarantee your room until 6:00 PM of the check-in date.
If you will be arriving later than 6:00 PM, please contact the front office to inform us, and to make arrangements for your late arrival.

Parking

Unfortunately, due to the size of the property and proximity to the lake, we provide one parking space per room. 
We DO NOT have any parking for extra vehicles or trailers.  If extra space is required, please make alternate arrangements in advance.

Pets 

• Up to two (2) well-behaved pets under a combined total weight of 120 lbs is permitted per designated pet-friendly room.

• We happily accept Dogs and Cats in our designated pet friendly rooms. 

• Exotic Pets are Prohibited.

• Service animals are always allowed in pet-friendly rooms. ADA Service Animal Regulations 

• The American Disabilities Act (ADA) defines a service animal as any guide dog, signal dog, or another dog individually trained to work or perform tasks for an individual with a disability, who if asked, must be able to describe the specific task performed or work done by the animal. The work done or tasks performed by the service animal must be directly related to the handler’s disability. One’s disability may not be apparent (e.g. seizure disorder). A “comfort”, “emotional support” or “therapy animal” that provides support simply by being itself does NOT meet the definition of a service animal. If the animal is not individually trained to do work or perform a task, it is considered a pet under the ADA.

• Pets must be declared at the time of booking.

• We declare the right to charge a $200/night fee to any guest who brings a pet into a non pet friendly room. 

• In consideration to all guests, pets must be attended to at all times.

• Pets must be on a leash or properly carried outside guest rooms.

• Pets are allowed at the beach during off peak hours.

• Pets are not allowed in the gated pool area.

Due to safety concerns for our employees and for your pet we do not provide daily housekeeping to rooms with pets in them. 

Pet owners may be asked to vacate the property if their pet becomes a nuisance to other guests. Please be considerate of other guests when walking pets on the property and please clean up after your pet. There is a $50 charge for failure to clean up after your pet.

There is an additional charge for pets. We charge a nightly pet fee of $25 plus tax for your first pet and then an additional $30 plus tax per night if you have a second pet. For longer stays, the nightly pet fee will be capped at 7 nights.

Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest’s pet. The hotel reserves the right to charge guest’s account commensurate to the cost of such damages.

Addendum

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. For complete disclosure of our rental and reservation policies, please contact the front desk.